WD G-Technology G-RACK 12 EXP
Add a G-RACK 12 Expansion Chassis for More Network Storage

Features:

High-performance Network-Attached Storage (NAS) for post-production teams

With Enterprise-class hard drives for enhanced reliability and a trusted 5-year limited warranty, the G-RACK 12 is the ultimate network storage solution for small-to-medium size post-production houses, TV/broadcast studios, ad agencies, and in-house creative departments working with Adobe Premiere Pro, Apple Final Cut Pro X, Avid Media Composer, and/or other creative applications.

Designed To Fit Your Business Needs

G-RACK 12 is designed to work as a high-capacity storage resource for popular Media Asset Management (MAM) / Digital Asset Management (DAM) applications running on Windows or macOS servers. G-RACK 12 becomes an available storage resource via multiple network protocols including SMB, NFS, AFP, FTP, and RSYNC, as well as utilizing iSCSI if needed.

Ultra-scalable and reliable 12-bay storage

G-RACK 12 utilizes outstanding hardware features like Intel® Xeon® processors, enterprise-class hard disks, and high-speed networking. Paired with our own customized operating system software, incorporating the latest stable Linux® kernel and powerful BTRFs file system, G-RACK 12 is a turnkey, fully-operational network storage solution.

5-Year Limited Warranty

G-RACK 12 is backed by a standard 3-Year limited warranty and unlimited free technical support by representatives experienced with the latest content creation applications.

Format:

Optimized for demanding workflows

G-RACK 12 helps to streamline demanding 4K, 8K and VR post-production workflows, offering high-performance, efficiency and scalability for media and entertainment needs.

Specifications:

G-RACK 12 EXP Specifications
Hard Disk Drive Bays	12
Drive	3.5" HGST Enterprise-class Drives
RAW Capacities	48TB, 72TB, 96TB, 120TB, 144TB
Usable Capacities (RAID 6)	40TB, 60TB, 80TB, 100TB, 120TB
RAID	User-configurable to RAID 5 or RAID 6 (Install wizard defaults to RAID 6)*
Interface	(1) 12Gb mini-SAS
Power Supply	Dual 740W PSU (redundant)
Fans	3x 8cm Hot-Swap redundant PWM cooling fans
Size (LxWxH)	3.5” x 19” x 25.6” (89 x 490 x 648mm)
Weight	50lbs (23kg)
Box Contents	G-RACK 12 EXP Expansion Chassis including 12 bays with internal hard drives (2) Power cords (2) mini-SAS cable (2) Bezel locking Keys Front bezel Rack rail kit Rail kit adapter Hardware QSG 5-Year limited warranty
Retail Packaging (LxWxH)	14.19” x 26.5” x 34.56” (360 x 673 x 877.8 mm)

*As managed by the G-RACK 12 server

Compare:

Product	Thunderbolt	USB	FireWire	eSATA	mini-SAS	RAID Enabled	ev Series	Enterprise-class1 HDD	NAS
G-RACK 12
G-RACK 12 EXP

¹ Used in extreme “enterprise” environments such as multiuser computer systems, server applications, and tiered storage arrays.

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Support Services:

Ensure the Availability of your Network Storage with WD G-Technology Support Services

Ensuring the availability of your G-RACK 12 device is a critical part of your data protection strategy. WD G-Technology has made selecting and obtaining the best level of support for the entire life of the product easy and affordable. Getting your support plan from WD G-Technology ensures dependable delivery of results and lower total cost of ownership. Service plans for your G-RACK 12 devices are offered at different levels to best meet your needs.

• Warranty Support – Included with each G-RACK 12 purchased and is geared toward customers seeking a simple support solution. During the warranty period, it includes access to global technical support during local business hours by phone or email.

In addition to Warranty Support, we have enhanced support plans: Silver, Gold and Platinum available in 1, 3 or 5 year terms

• Silver – Includes software support and maintenance releases. Included for the 1st year from date of purchase of your G-RACK 12 or G-RACK 12 EXP.
• Gold – Includes everything in the Silver plan, plus 24 x 7 x 365 access to global technical support, next business day and on-site hardware replacement.
• Platinum – Includes everything in the Gold plan, plus same day hardware replacement within 4 hours¹.

NOTE: The support tier you select must be purchased for both your G-RACK 12 and G-RACK 12 Expansion units.

Additional Service Options

The following options are available for purchase with all service tiers listed above. It may also be purchased for systems covered only by warranty:

• Remote Installation – WD G-Technology’s remote installation provides customers an engineer who will assist with the installation and configuration of the G-RACK 12 remotely.
• No-Return Service – This service offering provides customers with the option to receive replacement HDD(s) part without having to return the defective HDD(s).

Technical Support

Gold and Platinum customers have access to our technical support engineers 24 hours per day, 7 days per week. Warranty Support and Silver customers may access support from 9:00 am to 5:00 pm local time daily, Monday through Friday. All WD G-Technology support engineers are experienced in providing support to small post-production houses and critical storage environments. WD G-Technology has implemented an innovative process and CRM infrastructure that enables expedited routing of cases to the appropriate expert based on the customer and subject matter. This efficient handling of cases results in reducing time to resolution and minimizes customer impact.

Software Maintenance and Feature Releases

Minor software maintenance releases are included for support levels: Silver, Gold and Platinum. However, major software releases are available for purchase separately.

Hardware Repair and Replacement

WD G-Technology hardware replacement options provide a cost-effective and predictable service to meet customer hardware support requirements. Requests for next-business-day (NBD) hardware replacement can be made 24 x 7 x 365. Our Platinum plan offers replacement of critical hardware parts on the same day, within 4 hours of Return Material Authorization (RMA) initiation. Requests for 4-hour hardware replacement can be made 24 x 7 x 365 (not available in all locations – restrictions apply1 ). A qualified WD G-Technology field service technician will perform all parts replacements on-site.

Support Plans at a glance:

Service Features	Silver	Gold	Platinum
Global Technical Support	9 am to 5 pm local time M-F	24 x 7 x 365	24 x 7 x 365
Software Maintenance
Hardware Delivery2	Next Business Day1	Next Business Day1	Same day (4 hours)1
On-site parts replacement		Next Business Day1	Same day (4 hours)1
No-Return Option	Available for purchase
Feature Releases	Available for purchase

¹ Not available in all locations. Contact your WD G-Technology representative for availability of Next Business Day and Same Day parts replacement delivery services.
² Hardware Delivery: If a Support Plan is not purchased or has lapsed then the user will fall under the guidelines of the WD G-Technology Limited Warranty Statement for parts replacement.

Documentation:

Download the WD G-Technology G-RACK 12 EXP Datasheet (.PDF)

Download the WD G-Technology G-RACK 12 Support Services Datasheet (.PDF)